Since my phone worked perfectly before I went in for a repair - I had even tested my battery the week before to check that my phone wasn't being throttled - I can only assume that a mistake was made in the repair process.Īnd so after a week of frustration, inconvenience, and too many trips to the Apple Store, I'm left feeling as if there's much to be desired with Apple's repair process - and its retail stores in general. In the end, I paid $150 for a brand-new screen I was able to enjoy for less than a day, and I never got that money back. That made me feel as if no one was listening to me or taking my concerns seriously - and the shoddy repair job from my first visit didn't instill any more confidence in me. Nearly every time I spoke with an employee during my weeklong Apple odyssey, they interrupted me to talk to someone else or were interrupted by a customer or fellow employee. This brings me to the biggest issue I had: In Apple's world, every employee seems charged with helping every customer and every other employee, all at once. There was seemingly no rhyme or reason to the way things worked, and despite all the employees working - the ratio was about one employee to every customer - everyone seemed harried and stressed. I stood around waiting for my phone, trying to find a spot out of the way of all the chaos. it will appear in a day or two in the App Store, in the Reviews section for the. This, I was told, doubled as the repair-pickup station, though there was no way to know that by looking at it.Įmployees moved frenetically from the table to the back room, then back again, shouting out customers' names and waving around the newly repaired devices. Whichever way you submit your review, Apple will review your submission. I returned to the store and was once again handed off among three different employees, then told to go stand near a table that displayed Apple Watches. Finally, I got an email saying my phone was ready to pick up. It often indicates a user profile.Įmployees at an Apple Store in Palo Alto, California, prepare to greet customers in line to purchase an iPhone X on November 3.įor the next four and a half hours, I went grocery shopping, went home to pack, did laundry, and watched an entire NFL playoff game - and still no word from Apple. Account icon An icon in the shape of a person's head and shoulders.
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